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50% Off On All Items Until June 30th
50% Off On All Items Until June 30th

FAQs


What are your shipping times?
Shipping time (USA, UK, Canada & Australia): 4 - 7 Business Days
Shipping time (Rest Of World): 5 - 8 Business Days
Processing time is 1 - 3 business Days
 
What is the quality of your drones?
We always do as much as we can to provide the best drones to our customers. For a better customer service experience, we only source and sell the best drones from our manufacturers and we inspect each package before every shipment. We have a quality control team in charge of that who inspects and seals every package to be shipped. We also discontinue selling any drone which has 5 or more 3 star reviews and below.

Do you deliver your products internationally?
Yes! We ship to most parts of the world. We have completed thousands of orders to more than 30 countries.

How do I place an order?
Simply choose your style from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I placed an order, but I didn't receive a confirmation email... What's going on?
Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

I ordered multiple items. Why did I only receive one?
Often, when you order multiple items we MAY utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

How secure is my personal information?
Our store meets all 6 categories of PCI compliance standards; meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of our store uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

If you plan to give one of our items as a holiday gift, we recommend you place your order a little bit earlier as we are receiving more demands during these periods. We always try to ship orders as fast as possible to meet up with customer high demands.

Can I cancel my order?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order. You will need to request a refund/return when the package arrives.
How do I request for a refund?
Just send us an email to support@infinitidrones.com and let us know your reason for the refund, your order number as received in your email. We can as well help you find your order number if you can't find it. You can also call us during our office hours.